Return & Exchange Policy
At Cabinets.deals, we want you to be satisfied with your purchase. If you need to return eligible products, please review the policy below before requesting a return.
Return Eligibility
Eligible products may be returned if all of the following conditions are met:
- A Return Authorization (RA) has been approved by Cabinets.deals prior to shipping the return.
- The return request is submitted within 30 calendar days of the original delivery date.
- The products are unused, unassembled, and in their original, unopened packaging.
- All original parts, hardware, instructions, and packaging materials are included.
- The products are received by Cabinets.deals in resalable condition.
Returns that do not meet these requirements may be refused or may not be eligible for a refund.
How to Request a Return
Before returning any merchandise, please contact us to obtain a Return Authorization (RA).
Email: support@ShopCabinetsDeals.com
Subject Line:
RETURN REQUEST – Order #123456
Please include:
- Order number
- Customer name
- Shipping address
- Item(s) you wish to return
- Reason for the return
Returns shipped without prior authorization will be refused.
Non-Returnable Items
The following products are not eligible for return:
- Assembled cabinets
- Cabinet assembly services
- Trim, mouldings, toe kicks, fillers, skins, plywood panels, and other accessory items
- Special-order or custom products
- Clearance or Final Sale merchandise
- Products that have been assembled, installed, modified, or used
- Products returned without original packaging
- Products damaged after delivery due to improper handling, storage, or installation
Return Shipping
Customers are responsible for:
- Arranging return shipping.
- Paying all return freight charges.
- Properly packaging returned merchandise to prevent shipping damage.
Cabinets.deals is not responsible for products damaged during return transit due to insufficient packaging.
Restocking Fee
Approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount.
If your original order qualified for a shipping promotion or discounted shipping, the actual outbound shipping cost paid by Cabinets.deals may also be deducted from your refund.
Original shipping charges are non-refundable.
Refund Processing
Once your return has been received and inspected:
- Refunds will be processed within 14 business days.
- Refunds will be issued to the original payment method whenever possible.
- Refunds will include the value of approved returned merchandise, less any applicable restocking fees, shipping charges, or other authorized deductions.
Items determined to be damaged, used, incomplete, or otherwise not in resalable condition will not be eligible for credit or refund.
Exchanges
We do not offer direct product exchanges.
If you need a different item, please submit a return request for eligible merchandise and place a new order once your return has been approved.
If you received an item that was damaged during shipping or an incorrect item due to our error, please contact us immediately. We will work with you to provide a replacement in accordance with our Shipping Policy.
Important Information
Natural variations in wood grain, color, texture, and finish are normal characteristics of wood products and are not considered manufacturing defects. Returns or exchanges will not be accepted based solely on these natural variations.
Cabinets.deals reserves the right to inspect all returned merchandise and to refuse any return that does not comply with this policy.
Need Assistance?
If you have any questions about returns or exchanges, our Customer Support Team is here to help.
Email: support@ShopCabinetsDeals.com
Phone: 833-387-2888
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST