Damage & Claims Policy

Effective Date: January 1, 2020

At Cabinets.deals, we take great care to properly package and protect your order before shipment. While we work with reliable freight carriers, damage or missing items may occasionally occur during transportation.

To ensure a smooth and timely resolution, please carefully follow the inspection and claim procedures below.

1. Delivery Inspection Requirements

Customers must inspect all shipments immediately upon delivery before signing the freight delivery receipt.

When your order arrives:

Step 1: Inspect the Shipment

Before signing, please:

• Confirm the number of pallets and loose pieces received.
• Inspect all cartons, pallets, and packaging for visible damage.
• Check for signs of crushing, tearing, punctures, water damage, or missing packages.

Step 2: Document Any Visible Damage

If you notice any damage or shortages:

• Clearly write the details on the delivery receipt before signing.
• Take photos of the damaged packaging, pallets, labels, and products.
• Keep a copy of the signed delivery receipt.

Step 3: Accept the Shipment

Do not refuse delivery.

Even if damage is visible, please accept the shipment and document the issues on the delivery receipt.

Refused shipments may result in additional freight charges and delays in receiving replacement items.

Step 4: Check All Packaging

Some components may be packaged in protected locations, including:

• Trim pieces
• Fillers
• Toe kicks
• Panels
• Skins
• Accessories

Please inspect underneath pallet layers and inside all cartons before reporting missing items.

Step 5: Keep All Packaging

Do not discard any packaging materials until your claim has been fully resolved.

Important Delivery Notice

By signing the freight delivery receipt without noting damage or shortages, you confirm that the shipment was received in acceptable condition.

Claims for visible freight damage that are not documented at delivery may be denied.

2. Reporting Damaged or Missing Items

All damage and shortage claims must be submitted within the required timeframe.

Visible Damage

Visible damage must be:

• Noted on the delivery receipt at the time of delivery.
• Reported to Cabinets.deals within 48 hours of delivery.

Concealed Damage

If damage is discovered after opening the packaging:

• The claim must be submitted within 7 business days of delivery.
• The item must remain unassembled and uninstalled.
• Photos of the damage and packaging are required.

Missing Items

Missing items must be reported within 7 business days of delivery.

3. How to File a Damage Claim

To submit a claim, email:

support@ShopCabinetsDeals.com

Subject Line:

DAMAGE CLAIM – Order #123456

Please include:

• Order number
• Customer name
• Phone number
• Shipping address
• Description of the issue
• Photos of damaged items
• Photos of packaging and shipping labels
• Packing slip (if available)
• Delivery receipt showing damage notation (if applicable)

You may call our support team for assistance, but all claims must be submitted by email with supporting documentation.

4. Replacement Process

After receiving your claim:

1. Cabinets.deals will review the submitted information and documentation.
2. If approved, replacement parts will be shipped at no additional cost.
3. Please allow up to 10 business days for claim review and replacement processing.

Replacement policy:

• Only damaged or missing components will be replaced.
• Complete cabinet sets will not be replaced unless specifically approved.
• Labor costs, installation costs, or project delays are not covered.

5. Installation & Assembly Policy

Do not install or assemble damaged products.

Installation or assembly of damaged items indicates acceptance of the product condition and may void eligibility for replacement.

If you discover damage, please contact Cabinets.deals before installation.

6. Dealer & Distributor Claims

For dealers, distributors, and commercial customers:

• Claims must be submitted within 30 days of receipt by the final customer.
• Proof of delivery and transfer documentation may be required.
• The dealer/distributor is responsible for ensuring the end customer follows the inspection and claim procedures.

7. Claims Not Eligible for Replacement

Claims may be denied if:

• The claim is submitted after the required timeframe.
• The product has been assembled or installed.
• Required photos or documentation are not provided.
• Damage was caused after delivery due to improper handling, storage, or installation.
• The issue involves final-sale accessories, including:
  • Mouldings
  • Toe kicks
  • Fillers
  • Trim pieces
  • Other accessory items

8. Contact Us

Our Customer Support Team is here to assist with damage, shortage, and freight claim questions.

Email: support@ShopCabinetsDeals.com

Phone: 833-387-2888

Business Hours: Monday–Friday, 9:00 AM–6:00 PM CST